Terms and Conditions

Listed below are the terms and conditions which we abide by.

About Us

Instco Ltd want you to be completely satisfied with your purchase. If you have any suggestions or comments, please email us at feedback@instco.co.uk.

Our contact details are:

Instco
Faraday Works
Crowle Street
Hull, HU9 1RH
Email: info@nstco.co.uk
Phone: 01482 225607
Fax: 01482 217122

Making A Purchase

Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need, to be able to complete the order. Online payment is by credit or debit card.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, such as we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Cancellation

We reserve the right to cancel the contract between us under the following circumstances:

1} We do not have the items ordered in stock at the time of placing the order.
2} One or more of the goods you ordered was listed at the wrong price.
3} We do not deliver to your location (see below)

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Governing Law

This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

General Jurisdiction Disclaimer

This site is targeted at residents of the United Kingdom including The Channel Islands. We accept payment in £ Sterling only. If you are not a resident of the United Kingdom do not use this site. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident of the United Kingdom. This is a representation on which we rely prior to accepting your offer to purchase our advertised goods and services.

Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Shipping And Handling

Unfortunately we ship only to the United Kingdom, including the Channel Islands at present. Any order made from any other location will be cancelled and refunded immediately. The website will calculate shipping charges once you have informed us of your location. The default is to UK mainland. There may be higher rates for any offshore location.

We use couriers and Royal Mail for deliveries. Please note that there is a 15 day period before any claims of non delivery can be made. This is from the date of despatch. This period is imposed upon us by Royal Mail and we cannot refund or replace your order until this period has expired. We will, of course, work with you and try our best to track down any late deliveries.

In the event of a parcel being returned to us because of an incorrect address or refusal to accept by the customer, we will cancel the order and refund the purchase price only, less the costs of carriage and packing together with any return charges our couriers charge us.

Delivery Schedule

We will normally send your order to you within 2 business days of cleared payment being received, but this not a guarantee and time of delivery shall not be of the essence.

Back Orders

If your item is not in stock, we will try to contact you as soon as possible. If we cannot, we will usually refund you for the missing items and ship the rest of the order.

Credit Card Security

Your payment details are kept within a regulated, secure system, giving you complete piece of mind. All orders are encrypted.

Guarantee

Manufacturers guarantees apply to all new instruments purchased.

Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 7 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition our only obligation will be, at your option:
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective, or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Privacy Policy

Instco Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for payments and goods delivery purposes

We will also add your email address to out mailing list which we use to send occasional emails relating to special offers/ new products etc. We do not let anybody else use this list, nor will we ever give any third party any access to it in the future. All promotion emails we send out have the option to unsubscribe to the list if you wish.

Returns Policy

Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract (but feedback would be appreciated), nor will you have to pay any penalty. You cannot cancel your contract if the goods are not returned to us in the condition in which they were delivered to you.

To cancel a contract, write “Cancel Contract” on the back of the invoice, together with the reason for return (if you would like to give one). Package the items securely and send them to us with the invoice within seven working days following delivery. We request that you email us at returns@instco.co.uk to tell us that you are returning goods before you send them. 24 hours’ advance warning is required for returns. The return address is:

Instco Ltd,
Faraday Works
Crowle Street
Hull
HU9 1RH

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Remittance Terms

All goods remain the property of Instco Ltd until paid for in full.